HCM-404 Healthcare Quality and Outcomes: Measurement and Management
Healthcare Quality and Outcomes: Measurement and Management will focus on the evolving technologies and approaches used by healthcare providers to evaluate their performance and communicate their organizations' clinical, safety, and patient satisfaction outcomes to their stakeholders. The course will explore the key principles of quality management (measurement, assessment, and improvement) and will examine the evolution of quality management and the different ways that this process has evolved over recent decades. Topics will include new quality management regulations and standards, healthcare application of improvement models adopted from other industries, and different ways to manage the quality of population health improvement initiatives. By the end of the course, students will have developed a thorough appreciation of the current methods used by policymakers, researchers, payers, and healthcare providers to evaluate outcomes as well as those used by consumers to choose who and where they get medical care.